1. Online Purchases

1.1 General Policy

• All purchases are non-refundable.

• Exchanges are accepted within 7 days of purchase.

• Products must be unused, unwashed, and in original condition with all tags, labels, and packaging intact.

• Items will be exchanged at the current selling price.

1.2 Online Orders

Online purchases follow the same 7-day exchange policy.

You can return or exchange your online order in two easy ways. 

1.3 Return via Courier

• Contact Customer Support within 7 days of delivery and share your order details and issue.

• Our team will verify the claim and arrange free return shipping (if applicable).

• Pack the item securely with original labels, tags, and packaging.

• Once received, a replacement or appropriate resolution will be provided.

1.4 Damaged or Defective Items

• If you receive a damaged, incorrect, or defective product, ethora will cover the return shipping cost.

• A replacement, exchange, or appropriate resolution will be provided.

• Claims must be reported within 7 days of delivery through our customer support.